We would be happy to assist you in any way possible. The following is a list of commonly asked questions. If your question is not answered here, use the "Contact Us" link on the left and your question will be answered by one of our support staff.

Q. One of my pans has developed a blue tint in the bottom. Is there any way to remove it?

A. When too much heat is used, heat tints of blue or golden brown, or white hard water spots may appear. They can be removed with cleanser made for stainless steel.

Q. My Temp-Tone control doesn't sound anymore. What can I do?

A. First, check for any food or other obstruction lodged in the control knob. The knob can be taken apart to clean. Be sure the knob is screwed back on the cover tightly.

Q. Sometimes when I remove the pan from the stove and let it stand with cooked food in it, I can't get the cover off. What's wrong?

A. The vacuum seal created by cooking the Classica way is so strong that when you lower or turn off the heat, the pressure inside the pan is reduced and may create a suction on the cover. Simply open the Temp-Tone control and remove the cover; do not attempt to pry the cover from the pan. Should this happen when using a cover without the Temp-Tone control such as the high dome cover, return the pan to low heat for a few seconds to rebuild pressure and remove the cover.

Q. My stove seems too hot for cooking with the waterless method of cooking. What am I doing wrong?

A.You may not be doing anything wrong. Your stove may be hotter or cooler than the average rangetop. The normal rule is to start your heat setting on medium until the vapor seal cooking temperature is achieved and then reducing the heat to low. Your stove may require you to adjust the temperature slightly lower or higher to achieve the same result. If your burners are excessively hot, a heat deflector (available at hardware stores) can be placed between the heat source and the cooking utensil to regulate the heat to a lower setting. You can also try adding an additional 1/4 cup of water in the beginning of the cooking process.

Q. Can I use my pans under the broiler?

A. Yes, the Classica cookware was designed to cook on top of the stove and also in the oven, with the new Classica E-ZClick handles. Make sure you remove the handles before you put it in the oven, this way the handles will not get damaged.


Q. If food is burned in the cookware, how do you clean the cookware?

A. Should you accidentally burn food, partially fill the cooled utensil with cold water and bring to a boil over medium heat; boil for a few minutes. Let cool, then pour out the water. The utensil should now be easy to clean with a cleanser made for stainless steel such as Cameo, Bar Keepers Friend, or Kleen King (available in most grocery stores).